Privacy Notice
YourSteelStorage (YSS) values your trust. This Privacy Notice describes how YSS will collect, use, and share Personal Information (defined below). By using a YSS Website, you acknowledge the collection, use, and disclosure of your information as described in this Privacy Notice. This Privacy Notice is not a contract and does not create any legal rights or obligations.
INFORMATION WE COLLECT INCLUDING OUR USE OF TRACKING TECHNOLOGIES:
We collect information you provide to us directly and also collect information about your activities when you visit our website or contact our staff. We may also collect or receive your IP address, the type of browser and operating system you use, your navigation through our website, and other information about your use of our Services. We, our vendors, and other parties may use cookies and other tracking technologies to recognize you when you visit our website.
I. INFORMATION WE COLLECT
We collect two types of information: Personal Information and Other Information. “Personal Information” is information that can be used to identify or is reasonably linkable to you as an individual, and may include email, phone number, name and address. “Other Information” is information that is not reasonably linkable to an identifiable individual, including information that has been de-identified or aggregated.
PERSONAL INFORMATION
1. Information you provide directly to us
You may provide your Personal Information in a variety of situations, including when you reach out to YSS via phone, receive a quote, and ultimately is you purchase a product from us.Personal Information you provide may include:
- Contact information, such as your name, email address, shipping address, social media information, phone number, etc.
- Billing and payment information, such as your credit card number and billing address
- Product and ownership information and purchase history
- Preferences, such as product wish lists, order history, and marketing preferences
- Feedback about our products and services
- Other information that you choose to share with us
2. Usage Information.
YSS, and our service providers may use technologies that collect information about how you interact with our Services, emails, advertising, and content (“Usage Information”). Usage Information may include: (i) your device ID and IP address, which is a unique set of numbers assigned to your computer by your Internet Service Provider (ISP); (ii) the type of browser and operating system you use;
The technologies used to collect Usage Information include but are not limited to:
Cookies. A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies to improve your experience on our Websites, such as to allow you to return to the Website more easily, hold your shopping cart, or save your language preferences. Our service providers and business partners may also use cookies and other tracking technologies to collect information from visitors to our Websites.
We use both session ID cookies and persistent cookies:
- A session ID cookie expires when you close your browser. We use session cookies to make it easier for you to navigate our Websites.
- A persistent cookie remains on your device for an extended period of time. We set a persistent cookie to store your account settings so we can identify you the next time you visit or enable some functions on our Websites. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our Websites.
California residents can learn more about how to manage cookie preferences by clicking on the Do Not Sell My Personal Information link that may be in the footer of those websites. Your Internet browser may also provide you with the ability to delete cookies. If you limit or reject cookies, your ability to use our Websites may be limited.
Web Beacons. Web beacons (also known as “clear GIFs” or “tracking pixels”) are tiny electronic image files that can be embedded within a web page or included in an e-mail message, and are usually invisible to the human eye. When used in our web pages, web beacons may tell us such things as: how many people are visiting our Websites, whether they are one-time or repeat visitors, which pages they viewed and for how long, how well certain online advertising campaigns are converting, and other similar usage data. When used in our e-mail communications, web beacons can tell us information such as the time an e-mail was opened, if and how many times it was forwarded, and what links users click within the e-mail. Based on this information, we can adjust the content, products, services, and promotions we provide you to better meet your interests, and make you aware of Whirlpool products, services, and offers in which you may be interested.
3. OTHER INFORMATION
We may de-identify or aggregate Personal Information and Usage Information to create Other Information. We use Other Information for a variety of purposes, including to understand our customers and improve our products and services.
HOW WE USE INFORMATION:
We use your information for our business purposes. For example, we use your information to operate and improve our products and services, understand your interests, respond to your requests or questions, confirm and fulfill your order, provide customer service, provide product maintenance and troubleshooting, verify your requests, manage security and prevent fraud or criminal activity, send marketing, and for other purposes we may notify you of from time to time.
II. HOW WE USE INFORMATION
Personal Information. We use Personal Information to provide, support, and improve our products and services, to operate, maintain, and improve the Services, for troubleshooting and maintenance (including for warranty purposes), to better understand how our products and Services are used, to communicate with you about your account, to conduct surveys, to better understand consumers’ interests related to our products and services, to administer and evaluate your eligibility for offers and promotions, for research and development, to verify requests made pursuant to this Privacy Notice, for security purposes, and, if necessary, prohibit or restrict access to our Services. We also use Personal Information to send marketing and to offer products, services, and customized offers from our various brands and from selected other parties. We may also use your Personal Information to better understand what products and services interest you.
Other Information. We may use Other Information for any purpose, unless prohibited by law. Where Other Information is combined with Personal Information, we will treat this combined information as Personal Information as long as it stays combined.
DATA SHARING:
We may share your Personal Information with our affiliates, our service providers, our business and marketing partners, to comply with laws, to protect ourselves or enforce our rights, in connection with a business transfer, or in other situations where we provide you with notice. Cookies and tracking technologies are used on our Services, which allows us, advertising networks, social media companies, and others to place or display ads relevant to you on our Services, as well as on other websites, apps, services, or devices you may use. We may share hashed contact information from our marketing database with social media and advertising companies (e.g., Facebook, Google, Pinterest, etc.), which — if you have an account with those companies — may be used to serve you and other people with ads. We may also share your Personal Information with companies that market or provide products and services for our brands (for example, service plans, extended warranties, and repair or warranty services), unless you opt out from our marketing communications or, in Canada or where otherwise required by law, when you have consented.
III. DATA SHARING
We may share Other Information with other parties for any purpose, unless prohibited by law. We may also share your Personal Information in the following circumstances:
- With Our Affiliates. We may share your Personal Information with YSS’s family of affiliated companies and brands.
- With Our Service Providers and Vendors. We may share your Personal Information with our service providers and vendors to allow them to provide services (such as data analysis, marketing, surveys, data hosting, information technology, payment or loan processing, customer support, service plan or warranty services, advertising services, email delivery, and auditing.)
- With Business and Advertising Partner. We may share your Personal Information with companies that market or provide products and services for our brands (for example, service plans, extended warranties, and repair or warranty services), unless you opt out from our marketing communications or, in Canada or where otherwise required by law, when you have consented. Personal Information with other parties to allow them to send you marketing communications about their own products and services. Cookies and tracking technologies may be used on our Services, which allows us and advertising networks, social media companies, and other providers to place or display ads relevant to you on our Services, as well as on other websites, apps, services, and devices you may use. We may share hashed contact information from our marketing database with social media or advertising companies (e.g., Facebook, Google, Pinterest, etc.), which — if you have an account with those companies — may be used to serve you ads more likely to be relevant to you and to serve ads to other people that these companies believe are similar to you (sometimes known as “LookAlike Audiences” or “Similar Audiences”). Many social media and advertising platforms (including Google and Facebook) allow you to configure your ad settings through your account on their platforms. You may also opt out of such sharing by contacting our Privacy Office and asking to be opted out of marketing.
- Public Posts. When you post comments or content (such as reviews or recipes) on message boards, blogs, or other interactive features in connection with our Services, your name, city, state, and additional information may be viewable by others. Be careful when deciding to make any of your Personal Information available through the Services. If you use any social media features offered through the Services, such as a Like button, share button, or other features, these features may collect your information, such as your IP address or which page you are visiting, and may set cookies to enable the features. Your interactions with these features are governed by the privacy policies of the social media platforms.
- With Other Users of the Smart Appliance. If you choose to allow others to connect to your Smart Appliance or accept an invitation to connect to another user’s Smart Appliance, the other users of the Smart Appliance may be able to view information related to your usage. If you sell or give away the Smart Appliance, we may share Other Information related to that smart appliance with the new owner (for example, total number of cycles that the Smart Appliance has run).
- Legal Disclosure. We may use or disclose Personal Information or Other Information as we believe necessary: (1) if we determine a policy violation has occurred, to enforce our rights, or to enforce our Terms of Use; (2) if we believe such disclosure is necessary to identify, contact, or bring legal action regarding the rights and property of Whirlpool or its affiliates; (3) to enforce our rights or protect against unauthorized access to our systems or other inappropriate use of our Services, products, or other services; (4) to comply with laws, regulations, court orders and subpoenas or similar requests for information by authorities; (5) to protect your safety and the safety of others; and (6) to assist us in fraud prevention or investigation.
- Business Transfer. We may disclose Personal Information or Other Information in connection with a reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).
YOUR RIGHTS:
You may opt-out of receiving marketing messages from us by contacting our Privacy Office or by using the unsubscribe link in our emails. You may correct your information or delete your account using the account settings on this Website or App, or (if not available) by emailing our Privacy Office using the Contact Information below.
If you are a California resident, you have the right to request access to certain information we collected about you, and request deletion of your Personal Information (subject to certain exceptions). Residents of California and Nevada also have the right to request to opt-out of the “sale” (as defined under applicable law) of certain Personal Information.
DATA SECURITY:
We take reasonable steps to protect your information, but please be aware that no transmission of information over the Internet is 100% secure.
SERVICES FROM OTHER PARTIES:
Our Services may contain links to websites or apps owned by other companies. We recommend that you carefully review their privacy notices.
UPDATES TO THIS PRIVACY NOTICE:
Please review the “Effective Date” at the top of this page to determine when this Notice was last revised.
CONTACT US:
You may contact us by email at [email protected], or by mail at 301 S Meridian Ave #206, Wichita, KS 67213, United States. You may also contact us using the toll free number or through the links on the “Contact Us” pages of our websites.